conditions générales
✾ CUSTOM ORDERS
I am happy to discuss custom orders. Simple changes to listed items are usually possible, such as a change in chain length or type, but some rings, for example cannot be resized and would have to be made to your size. In which case, the finished item may vary slightly from the original picture.
© COPYRIGHT AND RESELLING
As the artist, I retain copyright over my work. This also includes the images of my work as displayed on the Dawanda website and any others.
I do not allow the reselling of my work without prior discussion.
Annulation et renvoi
✉ SHIPPING
I try and ship stock items within 24 hours (weekends and holidays aside). I ship from Italy, registered post that is NOT INSURED, but does require a signature upon delivery. If you'd like insurance, please ask before you pay and I will apply the appropriate charge. Currently, insured mail costs around €9.25 ($13). Please understand that once shipped, I cannot be held responsible for delayed items. Overseas shipping can sometimes take up to 4 weeks, although the average time for an item to arrive in the US is about a week and about 3-5 days to the UK.
☹ RETURNS
I stand by the quality of my work. However, in the unlikely event of a defect, under normal use, I will happily offer a repair or replacement. If you change your mind about an item, please contact me within 7 days before returning it. The item must be unworn, undamaged and returned with its original pouch or box. Refunds are made on the satisfactory return of the item, minus shipping costs. Unfortunately custom orders cannot be returned unless faulty in some way.
